|Quality and ISO
Quality is the
characteristic that satisfy customers' expectations in
terms of product, price and service.
Organization for Standardization (ISO) is a worldwide federation of
international standards bodies (ISO member bodies). At
present comprising the national standards bodies of 91
ISO is made up of
approximately 180 Technical Committees. Each Technical
Committee is responsible for one of many areas of
specialization ranging from asbestos to zinc. The purpose
of ISO is to promote the development of standardization
and related world activities to facilitate the
international exchange of goods and services, and to
develop cooperation in intellectual, scientific,
technological, and economic activity. The results of ISO
technical work are published as international standards.
The standards discussed here are a result of this process.
ISO 9000 series
ISO Technical Committee
176 (ISO/TC176) was formed in 1979 to harmonize the
increasing international activity in quality management
and quality assurance standards.
Subcommittee 1 was
established to determine common terminology. It developed
ISO 8402: Quality-Vocabulary, which was published in 1986.
Subcommittee 2 was established to develop quality systems
standards--the result being the ISO 9000 series,
published in 1987 (revised 1994).
The ISO 9000 series is a
set of five individual, but related, international
standards on quality management and quality assurance.
They are generic, not specific to any particular products.
They can be used by manfacturing and service industries
alike. These standards were developed to effectively
document the quality system elements to be implemented in
order to maintain an efficient quality system in your
company. The ISO 9000 Series standards do not themselves
specify the technology to be used for implementing
quality system elements.
There are several
benefits to implementing this series in organization. For
example, it provides guidelines to build quality into
product or service and avoid costly after-the-fact
inspections, warranty costs, and rework. In addition, you
may also be able to reduce the number of audit customers
perform on your operation. Increasingly, customers are
accepting supplier quality system registration from an
accredited third-party assessment based on these
Details of the Series
ISO 9000 provides the
user with guidelines for selection and use of ISO 9001,
9002, 9003 and 9004. ISO 9001, 9002, and 9003 are quality
system models for external quality assurance. These three
models are actually successive subsets of each other.
- ISO 9001 is the
most comprehensive - covering design,
manufacturing, installation, and servicing
- ISO 9002 covers
production and installation
- ISO 9003 covers
only final product inspection and test.
These three models were
developed for use in contractual situations such as those
between a customer and a supplier. ISO 9004 provides
guidelines for internal use by a producer developing its
own quality system to meet business needs and take
advantage of opportunities.
The choice of which
model to implement depends on the scope of your operation.
For example, if you design your own product or service,
you may consider ISO 9001. If you only manufacture (working
off someone else's design) you may wish to consider ISO
9002. Finally, if you neither design nor manufacture, you
may wish to consider ISO 9003.
links to some quality site
IQA is a quality institution in UK.
British Standard Organization provides quality standards for
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